TheVine.com.au - Privacy Policy
In this policy, "us", "we" or "our" means TheVine.com.au Pty Ltd.
This policy sets out:
- what kind of information we collect;
- how we collect it;
- why we collect;
- how we use it;
- how we disclose it;
- opting in and out;
- management and security;
- how to seek access to and update your personal information; and
- how to contact us.
We are bound by the National Privacy Principles contained in the Commonwealth Privacy Act 1988 (Cwth) (subject to any exemptions that apply to us under that Act).
We may, from time to time, review and update this privacy policy, including to take account of new or amended laws, new technology and/or changes to our operations. All personal information held by us will be governed by its most recently updated policy.
This Privacy Policy was last updated on 3/04/08
What information we collect
In general, the personal information we collect includes (but is not limited to) name, contact details and possibly financial information, including credit card information
We also collect information about you that is not personal information. For example, we may collect anonymous data relating to your activity on our website (including IP addresses), or we may collect information from you on an anonymous basis in response to a survey. We generally use this information to report statistics, analyse trends, administer our services, diagnose problems and gather broad demographic information for aggregate use and to help improve the quality of our services. You acknowledge that, to the extent this information does not constitute personal information, we may use this information by any means whatsoever.
We generally advise that you do not publish or communicate personal information, or at least limit the personal information that you publish or communicate, to the public via our website. You acknowledge that we cannot control the use of any personal information that is published or communicated to the public via our website (Non-Confidential Information) and such Non-Confidential Information can be collected and used by others. You agree that we may use and disclose Non-Confidential Information for any purpose.
How we collect it
We may collect your personal information from a variety of sources, including from you, advertisers, mailing lists, recruitment agencies, contractors and business partners.
We may collect your personal information when you request or acquire a product or service from us, register with us as a member, provide a product or service to us, complete a survey or questionnaire, enter a competition, participate in our services (including our blogs and forums) or when you communicate with us by e-mail, telephone or in writing (for example if you contact customer service to make a complaint or provide feedback).
If, at any time, you provide personal or other information about someone other than yourself, you warrant that you have that person’s consent to provide such information for the purpose specified.
We (or independent research companies that we use to measure and analyse usage across our website) may use tracking technologies (such as cookies, tags, or tracking code) to collect and store information about you and/or your website usage. These technologies may allow us to save encrypted passwords and preferences for you. We may use the information collected via these technologies to provide you with information or advertising that we believe may be of interest and/or relevance to you. Information collected may also be used to build anonymous statistical and demographical information which we may provide to third parties, generally for marketing, promotional purposes.
Some of our advertisers or business partners whose content is incorporated into or linked from our website may also use tracking technologies. We do not control such third party tracking technologies, and you should refer to the privacy policy of the relevant third party for further information relating to their use of such tracking technologies.
To disable cookies, or to be alerted when cookies are being sent, please refer to the help menu within your Internet browser. Please note that our website might not function properly, or you might not have full access, if you elect not to receive cookies.
Third party applications (such as widgets) may also be available on our website. If you engage with a third party application, you acknowledge that you are interacting with the third party owner or developer of the application, and not us.
Why we collect it
The primary purpose for which we collect information about you is to enable us to identify you as a purchaser or user of our products and services, and to provide you with information in relation to our products and services.
We may state a more specific purpose for which we collect information, how it will be used, and to whom it may be disclosed (with or without your further consent), at the point we collect the information.
If you do not provide us with the information that we request, we may not be able to provide you with our products or services.
How we use it
We generally use the personal information we collect, and you consent to us using your personal information:
- to provide you with products or services you have requested;
- for purposes necessary or incidental to the provision of goods and services to you;
- to personalise and customise your experiences;
- to manage and enhance our products and services;
- to communicate with you, including by email, mail or telephone;
- to conduct competitions or promotions;
- to provide you with news and information about opportunities that we believe you may be interested in;
- to verify your identity;
- to investigate any complaints about or made by you, or if we have reason to suspect that you are in breach of any of our terms and conditions or that you are or have been otherwise engaged in any unlawful activity.
You acknowledge that your username and certain other information may be displayed on our website when you engage in certain activities on our website. For that reason, you should choose your username (and any other information that will be displayed online) carefully.
How we disclose it
We may disclose personal information, and you consent to us disclosing your personal information, to other members of the Fairfax Group.
We may also disclose your personal information, and you consent to us disclosing your personal information, to third parties:
- including our shareholders, Fairfax Digital Limited and Lifelounge Pty Ltd;
- engaged by us to perform functions or provide products and services on our behalf, such as newsagents, processing credit card information, mailouts, debt collection, marketing, research and advertising;
- that sponsor or promote any competition that we conduct or promote via our services;
- authorised by you to receive information held by us;
- as required or authorised by any law;
- as a necessary part of any investigation by us into you or your activity (including to your Internet Service Provider or network administrator);
- if we have reason to suspect that you have committed a breach of any of our terms and conditions or if we have reason to suspect that you are or have been otherwise engaged in any unlawful activity and we reasonably believe that disclosure is necessary, for example, for the prevention, detection, investigation, prosecution or punishment of any unlawful activity (including to the Police or any other enforcement body, or your Internet Service Provider or network administrator);
- to lessen or prevent a serious threat to a person's health or safety; and/or
- as part of a sale of all or part of our business.
Opting in or out
At the point we collect information from you, you may be asked to “opt in” to consent to us using or disclosing your personal information other than in accordance with this privacy policy or any applicable law. For example, you may be asked to opt-in to receive further information or communications from our advertisers and supporters.
You will generally be given the opportunity to “opt out” from receiving communications from us or from third parties that send communications to you in accordance with this policy. For example, you will be given the option to unsubscribe to e-newsletters sent by us.
If you are receiving communications purporting to be connected with us or our services that you believe have been sent to you other than in accordance with this policy, or in breach of any law, please email us at info@thevine.com.au
Management and security
Other than in relation to Non-Confidential Information, we will take all reasonable steps to protect the personal information that we hold from misuse, loss, or unauthorised access, including by means of firewalls, pass word access, secure servers and encryption of credit card transactions.
You acknowledge that the security of online transactions and the security of communications sent by electronic means or by post cannot be guaranteed. You provide information to us via the internet or by post at your own risk. We cannot accept responsibility for misuse or loss of, or unauthorised access to, your personal information where the security of information is not wholly within our control.
You must ensure the security and confidentiality of any username and/or password assigned to you. You are wholly responsible for all activities which occur under any username and/or password assigned to you (including unauthorised use of your credit card).
You acknowledge that we are not responsible for the privacy or security practices of any third party (including third parties that we are permitted to disclose your personal information to in accordance with this policy or any applicable laws) and that the collection and use of your information by such third party/ies may be subject to separate privacy and security policies.
If you suspect any misuse or loss of, or unauthorised access to, your personal information, please let us know immediately.
Seeking access to and updating your information
Subject to some exceptions in the Privacy Act, you have the right to seek access to and update the personal information we hold about you. If you make an access request, we will ask you to verify your identity. We may charge a fee to cover the costs of meeting your request.
If you would like to seek access to personal information we hold about you, you can contact the department that collected your personal information in the first instance, or you can contact us in any of the following ways:
email:
info@thevine.com.au
write to:
285 St Kilda Rd, St Kilda
We request that you keep your information as current as possible so that we may continue to improve our service to you.
How to contact us
If you have any questions or complaints about how we collect, use, disclose, manage or store your personal information, please contact us in writing at:
email:
info@thevine.com.au
write to:
285 St Kilda Rd, St Kilda